Accpac prepaid orders

[rolenee]

There is a prepaid document that is applied to the order but when we post the invoice it is not automatically reapplying to the invoice. Example- order is $315 with a $15 prepayment and then the terms codes splits the balance into 3 payments. The invoice is showing the full balance and not reflecting the prepayment- You can see the prepayment in OE-order entry but not in OE-Invoice. Any advice? Please and Thanks.

 

[Jay Converse]

Is the invoice posted in A/R yet?

 

[rolenee]

Yes

 

[Jay Converse]

Look at the AR invoice batch. Do you see the right Order Number in it?

 

[ettienne]

Are you talking about the OE invoice that prints out, or on the OE invoice entry screen?

 

[rolenee]

Yes - we have posted invoice in A/R. Here is the posting order of documents. Are we posting in the wrong order?

Order created
Prepayment created – applied to ORD
Shipment created
Invoice posted
End of Day
Invoice Batch posted
Receipt Batch posted

 

[ettienne]

Are you looking at the OE invoice or at the OE invoice entry screen?

 

[rolenee]

We can see the prepayment in OE-order entry, we ship and invoice from OE-Order Entry. Then when we pull up the Invoice in OE-invoice entry we cannot see the prepayemt.

 

[Jay Converse]

Look at it in A/R

 

[ettienne]

Which version do you have?
On my version 6.0 OE invoice entry screen it shows on the right of the Totals screen next to Total Order Prepayments.

 

[rolenee]

This is what we are seeing

http://screencast.com/t/f2AEUP2Ud22g

We have version 5.5

 

[ettienne]

So what about the OE invoice screen?

 

[Jay Converse]

Your video looks perfect to me!

 

[ettienne]

Yes, there's nothing wrong with the video.
I think they are just not seeing the Order Prepayment on the OE Invoice Totals screen.

 

[rolenee]

He is OE invoice screen

http://screencast.com/t/yDNETOeMQ

 

[Jay Converse]

It's right in front of you! The prepayment was on the order, not the invoice.

 

[ettienne]

Total Order Prepayments, 4th from the bottom on the right.

 

[rolenee]

Is there a way to reaply the prepayment to the invoice and how does it affect a multiple payment schedule.

http://screencast.com/t/HeozSq3vx3UD

 

[ettienne]

Your question makes no sense..... the prepayment has been applied to the invoice in AR(via the order number).
How do you want to apply it again????

 

[rolenee]

Let me try again. Why doesn't the payment schedule reflect the prepayment on the Invoice?