Account codes on non-ACD sets 1

[MogensenDK]

On an ACD set you can press an account key (ACDD) to indicate the calling customer or a certain subject for the call.
Is it possible to do the same on a non-ACD set, and how do I do that?

 

[trvlr1]

I do not think so, I know the packages that allow this are all associated with the ACD packages.

 

[KE407122]

Law firms use this when billing clients, however works better when the CDR is to an add-on Call Cost Accounting System for reporting.

Charge Account - Feature.

Chapter 46 - Features and Services.
Used in conjunction with Call Detail Recording (CDR), Charge Account bills calls directly to
specific accounts or charge numbers instead of Directory Numbers (DN).
Charge Account supports fixed-length numbers of 0 to 23 digits (default is 0), specified on a
per-customer basis. The charge account number is validated by the system for length only.
Verification of the actual digits entered is part of CDR downstream processing.
On Meridian 1 proprietary telephones, this feature can be activated by a separate Charge key/
lamp pair, or dial accessed. On attendant consoles, it is activated by a separate key/lamp pair.
On single-line telephones, it is dial-accessed.
When a Charge Account number is used, the entire call is billed to that number. The number
can be entered either before or during a call, or when Consultation Hold, Call Transfer, or
Conference is activated.
The Charge Account feature is not supported for internal calls. A Charge Account number
entered through the Charge key/lamp pair is blocked for established internal
Meridian 1 proprietary telephones
To charge a call to an account before dialing, follow these steps:
1. Select a free extension.
2. Press Charge or dial SPRE + 5.
3. Dial the Charge Account number.
4. When you have a dial tone, dial the telephone number.
To charge during a call in progress, follow these steps:
1. Press Charge.
2. Dial the Charge Account number.
3. Press the extension key to return to your call.
To use a SPRE code to charge a call in progress, follow these steps:
1. Press Transfer or Conference.
2. Dial SPRE + 5.

KE407122
'Who is this guy named Lo Cel and why does he keep paging me?'

 

[MogensenDK]

Hi!
Thanks for your help. I have tested it - and it works on the set.
Waiting to tjeck the CDR reports.

Jørgen