accident w/ auto attendant

[Errika]

In an attempt to have one company line be auto attendant and go directly to a designated line I somehow directed all incoming calls to that line. Now, I am not able to access voicemail, which means I can't access administrator codes(fea64) without it ringing to specified line for auto attendant.

Can someone help me? Please?

Thanks.
Errika

 

[IPGuru]

this is a dificult one to guess without seeing the cfg.
I would suggest restoring the system from a backup cfg if you have 1

 

[Errika]

All I can think is "huh???". I'm not a phone person. I have no idea. I read the manual several times. I have a Starplus DHS...and its like its written in Greek to me. At this point I can get into the system by punching in Fea*# but it doesn't have anything for aa. At this point I would just like to shut it off. We do not have any back-up.

This is my worst nightmare realized. Thanks for the suggestion though. I'll just have to keep plugging away at it...

 

[sizbut]

huh" and double "huh"... are we talking about an Avaya IP Office telephone system here?

 

[Errika]

No its a Vodavi Starplus DHS with Dispatch Voicemail.

I really need help.

 

[Errika]

Ok, no wonder there is confusion. Thanks for the help, I have no posted my question in the *correct* forum.

What a day I am having...

 

[sizbut]

Sorry we can't help, good luck getting the issue fixed.