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accessing parked call from outside

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fixinputers

IS-IT--Management
Feb 25, 2013
10
US
Hello All

Current scenario: Hospital setting, patient calls in to switchboard who then parks call on a reserved extension, then pages Dr., Dr calls into switchboard and gets conferenced to the parked call.

Ideal scenario: Dr calls into parked extension themselves in an effort to reduce traffic through switchboard.

Question: would using remote access and a barrier code (with a cor restricting calls to internal only) work? or has anyone set up a scenario like this and how?

Thanks for any and all input,
 
Wouldn't a supervised transfer work out better for this?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.
 
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