accessing parked call from outside

[fixinputers]

Hello All

Current scenario: Hospital setting, patient calls in to switchboard who then parks call on a reserved extension, then pages Dr., Dr calls into switchboard and gets conferenced to the parked call.

Ideal scenario: Dr calls into parked extension themselves in an effort to reduce traffic through switchboard.

Question: would using remote access and a barrier code (with a cor restricting calls to internal only) work? or has anyone set up a scenario like this and how?

Thanks for any and all input,

 

[smokinjoe2938]

Wouldn't a supervised transfer work out better for this?

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.