Accessing outside lines when both POOL buttons are lit

[Midstream]

I've got a Partner ACS Release 6, with a T-1 module carrying 16 trunks. All trunks are in the main pool and have DID service coming in on them. My problem is this:
When I have two or more incoming calls, the pool buttons are lit and I have no way of selecting an outside line. I've tried to access an intercomm button, then dial 9 for an outside line, but I get a busy signal. If I try to access the POOL with one of the lit POOL buttons, I bridge onto one of the calls in progress.

Suggestions Please?

Thanks,

Phil

 

[exsmogger]

Make sure all your lines are assigned to the main pool.

Brian Cox

http://www.jandjcommunications.com

 

[392]

And to select a specific line, dial intercom 8xx, where xx is the line number in the system (ie: 802, 807, 812, etc.)

9+ will only get you whatever trunk is not busy in pool 1. If all your lines are assigned to pool 1 and the pool keys are lit, no line is available. Also, make sure the DID trunks are set as two-way trunks and no outgoing access restrictions are set. You may even want to break up your DID trunks over a couple of pools so that more key assignments can be made.

 

[itpphoneguy]

Hi Phil,
If your lines are all in the main pool try a switch restart. This will reload the program and may clear the fault.
-Chris

 

[Midstream]

Thanks everyone for the quick responses! We're going with the "dial Intercomm 880" process to gain an outside line.

Phil