Access your mailbox announcement while dialing a DN

[Shivrohi]

Hi Everyone

I am not that familiar with Avaya, so need your help again.

I am trying to dial a DN, and whenever I do it, after 2-3 rings I hear an announcement which says "To access your mailbox, please press pound......."
I checked and compared it with other DNs also but found nothing. And just for the information, that DN belongs to the Contact Centre.

Any lead/help would be appreciated !!!


Regards

 

[Shivrohi]

Hello Everyone

Please share your thoughts on it.
I will appreciate it.


Regards

 

[StanleySteamer]

Print the TN.
What is the FDN and what happens when you dial it?
Do you have CallPilot or some other voice mail system?

 

[Shivrohi]

Hi Stanley

Yes, we do have Call Pilot in our system and Aura Messaging Server also.
and whenever I dial this number, after 3 rings it gives me an announcement "Hello, to access your mailbox press #, to leave a message to someone on the syetem enter their number "

Also, please find the TN details below

DES CCAGENT
TN 096 04 09 11 VIRTUAL
TYPE 2050PC
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 00030
CUR_ZONE 00030
MRT
ERL 30
ECL 0
FDN 3600
TGAR 7
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST 30
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA CRPD
MWA LMPN RMMD AAD IMD XHD IRD NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXD ARHD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUD CDMR PRED RECD MCDD T87D SBMD
KEM3 MSNV FRA PKCH MUTA MWTD DVLD CROD ELCD VMSA
CPND_LANG ENG
RCO 0
HUNT 5400
LHK 0
PLEV 02
PUID
UPWD
DANI NO
SPID NONE
AST
IAPG 0
AACS YES
ACQ AS: TN
ASID 16
SFNB 2 3 4 5 6 7 8 9 10 11 12 13 15 16 17 18 19 21 23 28 29 33 35 36 37 38 39
SFRB 1 2 15 32 33 34 35 36 37 38 39
USFB 1 3 4 5 6 7 9 10 12 13 14 15
CALB 1 3 4 5 6 8 9 10 11 12
FCTB
ITNA NO
DGRP
PRI 01
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 771000 12 782680
AGN
01 MSB
02 NRD
03 MCR 774357 12 MARP
04 ADL 16
05 ACNT
06 ADL 16
07
08
09
10
11
12
13
14
15
16 MWK 5400
17 TRN
18 AO6
19 CFW 16
20 RGA
21 PRK
22 RNP
23
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 25 NOV 2020




Regards

 

[StanleySteamer]

The FDN is 3600. I'm guessing that is for Aura Messaging (which I know nothing about) since the message "To access your mailbox, please press pound..." does not sound like CallPilot.
It could be that 774357 is not configured in the system with a mailbox.
It's also odd that the HUNT is 5400. Typically HUNT and FDN would be the same for phones that go to voice mail.

 

[Shivrohi]

Okay, let me change the FDN to 5400 also as HUNT.

And what dies it mean "It could be that 774357 is not configured in the system with a mailbox."??
Do I need to configure the mailbox for it ?


Regards

 

[StanleySteamer]

You are dialing 774357 and it forwards to to FDN 3600. If 3600 is a voice messaging system then it needs to be programmed to treat calls to 774357 either as a mailbox or some other application.

 

[Shivrohi]

Hi Stanley

Yes, 5400 is the voice messaging system, and what I want is to redirect the call to a queue rather than the messaging system, I have enabled the call forwarding also but it is not happening, call is still routing to the messaging system.

And, I have changed the FDN from 3600 to 5400 also.


Regards

 

[Sijuadoor]

wanted to know that user getting using a physical phone or virtual phone. Is this happening to only one user or multiple user?

 

[Shivrohi]

User has Avaya 2050PC soft phone, and it is happening with only one user.
Actually, the user has left the organisation, and the phone has no name now, means not assigned to any user, but it is still associated ti the queue as you can see in the TN.