Access Report willl not open for One User

[dmon000]

We are using Citrix XenApp with Wyse Terminal using Program Neighborhood 10.00.52110.

We have an Access database with reports that print to a label printer. These reports work fine for all users but one.

For this one user, when she clicks the command button for the form to open, the screen kind of jumps, as if the report opened and closed so fast that you couldn't see it.

Any ideas or suggestions?

Thanks

 

[scanjam]

is the end users resolution too big? like 1280 x 1024? We have seen somethign similar in that instance when the wyse terminal had detected the monitor max resolution, yet citrix had issues delivering a smooth session due to the largte res... dropping it to 1024x768 fixed a number of issues in that instance.