ACCESS PORTS 101 Please....

[Pir8Radio]

Hi I have always used IVR's because we have like 50 channels set-up as IVR ports..

I don't really understand how ACCESS PORTS work..

If caller A calls in and gets a greeting "welcome to my company" and caller B dials in a second later, does caller B hear "welcome to my company" right away, after caller A or Midway where ever caller A is at?

As i understand each access port supports like 50 users? How many different messages? Or just please explain some basics about access ports..

Can I have an example script string for an access port..
My IVR is just like: GIVE IVR INTERRUPTIBLE 79000 WITH TREATMENT 7321


Sorry guys I know this is probably pretty basic, but we just now upgraded to all the latest and greatest as well as have access ports set-up, and I would like to tinker with them, hopefully freeing up my IVR channels to reallocate to VM ports.

Thanks!
James

 

[Utreg]

Caller B will hear the greeting "welcome to my company" right away, if there is an access port free at that moment. If no access port is free caller hears ringtone until a port is free and then the message is played.

A voicesegment variable points to an access message store (file in Call Pilot with a maximum of 3999 messages) as follows: <filename>:<seg#(0 to 999)> (e.g. VM_Prompt:111)

You can use scripting like:

GIVE CONTROLLED BROADCAST ANNOUNCEMENT Acces_Dn
PLAY PROMPT VOICE SEGMENT Company_Welcome_txt

In this case all callers will hear the message at the same time to save resources if it is a busy cantact center.

Or use access messages in menu's (see thread959-1612583 )

 

[Pir8Radio]

I thought each access port supported 50 users?

So if i only have 8 access ports set-up. and there is a long greeting (just as an example) of 1 min long, and 8 people call at different times will that consume 8 different access ports, or 8 on the first 50?

So im getting the feeling its like a RAN card. All of our groups have different greetings, first waits, and closed messages, so this wouldn't work out well for me correct? Being that all of my groups don't have the same "generic" messages that could be Broadcast...

We take calls for about 20 of our other sites, that have different names within the corporation so the greetings and what not need to be customized for them.

 

[sandyml]

If you use the Controlled Broadcast feature of ACCESS, then you can group up to 50 callers on one port to hear a message simultaneously. In that case, there is a timer, during which callers will hear a few seconds of ringing or music (whatever is programmed in your script). When the timer expires, the message plays to whoever it has waiting for that message.

Otherwise, you would use Open Voice Session. In that case it is a 1-to-1 ratio for a message. It does make the connection faster than Give IVR, so you would save a bit that way if you used ACCESS, over Give IVR.