access phone manager across 2 lans?

[pkondilys]

hey guys,
is it possible to access my avaya ip office 406v2 located on another vlan using phone manager? I cant browse the unit at all...? any special protocols required between subnets? i have a symantec security appliance sitting between the 2 lans, but they are in the same physical location.

thanks

 

[ipofficedude]

Either an IPRoute on the IPO or a layer 3 switch will pass/route the traffic between them. You can leave all ports open or shutdown all ports bar the list of IPOffice ports available for reference off avaya.

If you can't ping then PM is unlikely to work but not allways the case as ICMP could be blocked.

 

[pkondilys]

the thing is that i can ping the unit on the other lan....that's what is making my head hurt. any ideas?

 

[PlatinumGuy]

Are you saying the PM and IPO are on different LAN?

You may not want to do that if you are using more than ten instances of phone manager on a different vlan.

The first ten PM users on a different vlan will get a unicast session for blf updates. When those ten sessions are taken up then blf updates wont work for the rest.

Usually we advise that if you need the blf updates then the IPO needs to go in the same vlan as the IPO and use QOS for the voice vlan.

Hope that makes sense.





ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement

 

[pkondilys]

exactly. the avaya ip406v2 is on a different subnet and the user is using avaya phone manager lite. the app can't browse and detect the ipo. anyway around this?

 

[kurthansen]

Manually put in the IP address. Broadcasts (browsing) will get blocked.

 

[PlatinumGuy]

You should be able to detect and browse for it etc, all im saying is you may have issues with blf.

Have you set up an IP Route on the IPO?






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ACS - IP Office Implement
ACE - IP Office Implement

 

[pkondilys]

actually i haven't. any specifi route i have to add such as the 0.0.0.0 route, and where would it point as the default gateway? the appliance in between them i guess. also when i manually add the ip address it works somewhat the phone manager. it pops up but i cant see the directory list of callers.

 

[pkondilys]

does the version of the phone manager play any role as well? i noticed that with the older version of phone manager lite at least i coudl manulally add the ip, with the newer version, i can add the ip, but it doesnt see the unit.

 

[pkondilys]

ok guys...alittle more specific. if we run phone manager lite v.2.1.7 you can manually enter the ip of the ipo in the other lan, and and ti will work somewhat. the somewhat is that if someone calls you will see it in the incoming calls, you can see your voicemails, etc. but you can't do a user extension lookup. now if we upgrade to any newer version of phone manager lite, it doesn't even let us add the ip manually?

 

[IPOUK]

The 10 instances on PM on a different subnet gets BLF updates as discussed already. Is this the same with SCN??? As they make a big thing on BLF Updates - but if only 10 work then it seems a little pointless (the tech tip only came out in August of last year...)

 

[PlatinumGuy]

No, updates are sent across the scn seperately using the AVRIP packets.

Those AVRIP packets are exchanged between the control units in the scn rather than the PM and the control unit by a broadcast or unicast as described.

Does that make sense?

ACA - IP Office Implement
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ACE - IP Office Implement

 

[IPOUK]

Yep it does - that's great. So if 2 IPOs are networked via SCN, and then PM Users on a particular IPO (who are on the same subnet) ask for BLF they won't be subject to the first 10?

Cheers!

 

[PlatinumGuy]

Yes its only when PM is on a different subnet to the ipo it is connecting to.

If you have two systems via scn and each has PM on them the blf updates are passed between the systems, the PM is still on the same subnet as the IPO it resides on

All we are talking about here is if a PM is connecting to an IPO on a different subnet.



ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement

 

[IPOUK]

Brilliant - thanks very much indeed!