Access historical recording from Contact Store after upgrade to Avaya Call Recorder

[mikegillespie]

Hi

After upgrading from 9.0 to 11, the Contact Store data from before the upgrade cannot be accessed using

http://x.x.x.x:8888.

The server is running, the services are running, the recordings (WAV and XML) arein the directory. The browser times out.

Any thoughts?

Thanks

Mike

 

[janni78]

There is no Contact Store in R11, it got replaced by Media Manager.

Maybe check the release notes? =)

"Trying is the first step to failure..." - Homer

 

[mikegillespie]

I said "historical recordings"
thanks

 

[janni78]

If you won't look it up I guess I have to paste it here for you

Media Manager will be the primary recording/archiving solution with R11. Media Manager
in R11.0 enforces migration of Contact Recorder data as part of the R11.0 upgrade.
Media Manager search capabilities are improved for both Administrator and User with R11.0.
Contact Recorder is no longer supported with IP Office R11.0 and is not part of the
R11.0 software. (There is no migration of Contact Store data with R11.0.)

"Trying is the first step to failure..." - Homer