Access Codes

[billberge]

Hi,

I have some 7905 in a warehouse environment in which unauthorized employees are making outbound calls during the 2nd and 3rd shifts. Is there any way through CCM to put an outbound access code on the phone in which users must enter the code prior to the call being made?

Thanks………

 

[pndscm]

If this is the only phone you need to restrict, put a CSS on it that can reach specific Route Patterns and then turn on Authentication Codes for these RP's. These were introduced in CCM 4.1 and above. Hope you are on that new of release.

 

[cgangadeen]

pndscm,

We also did the same as suggested. In fact the users are not allowed to dial 9 to pick up a line and make calls. So we created another route pattern such that users will have to dial 8 and then put the code before dialing out. This is sometimes confusing, that is when to use 9 or 8. Do you have any other alternative where users will only have to dial 9 and put the code to dial out?

 

[pndscm]

cgangadeen,
It looks like you changed the Access Code, not the Authentication Code.
With Authentication Codes, you can have the User dial 9,1XXXXXXXXXX to make a long distance call, then a tone prompts them for the Auth Code. If they don't have an Auth code, the call does not proceed. The Auth code can be several digits long. Each person could have their own Auth code and tracked in CDR but that is very difficult to maintain without a 3rd party software package. The best part of Auth Codes is all phones dial the same access code, 9 or 8, but only certain phones or Route Patterns can require the Auth Code, like a warehouse phone or Lobby phone.

 

[Iwontremember]

here ya go guys,

Client Matter Codes and Forced Authorization Codes

http://www.cisco.com/en/US/products...on_guide_chapter09186a00803f3af7.html#wp15243

 

[billberge]

Thanks everyone. We're running CCM 3.3. Client Matter Codes and Forced Authorization Codes were not introduced until CCM 4.1

 

[pndscm]

You can still do something simliar as I said above only make the Route Patterns contain the 'Auth Code'. If the Auth Code is 12345, create an RP with 912345.XXXXXXXXXX and Discard digits as PreDot. In this way, all phones can still 'Dial 9' but unless you know the Auth Code, the call won't proceed.
I have also used Extension Mobility to accomplish this in CCM 3.3. When the phone is 'normal' I restricted dialing with a CSS that couldn't dial outside except 911. When the phone is 'Logged In' with Extension Mobility it could dial out normally with the proper CSS in the Device Profile. The Supervisor just needs to remember to Log Out when they hang up.

 

[Iwontremember]

That is an administrator’s nightmare. Just set the floor phones to be able dial local and 911. Set the supervisors’ phone for local, long distance.
At some point it becomes the supervisors’ responsibility to supervise his employees and explain company policy phone usage.
I have 1200+ users and 12 call centers; I have explained to the supervisors that this is their responsibility to enforce this.


Hope this helps.

Please remember to rate helpful posts........

 

[Planetmaker]

Use extension mobilty so that only staff with a user ID can log on the phone and make a call.

Just a thought.