Access 6.02g to 6.02h on NAM 4.1.05

[flctech]

I am having trouble upgrading a NAM 4.1.05 with Access 6.02G to 4.1.05 Access 6.02H

The upgrade is required because of misdirects on calls to the AA going to individual mailboxes. This is a Centralized system on two MICS 6.1's

Here's my problem...

When I boot up the NAM with the boot disk, the backpack get accessed after about 1 minute and the NAM stops the upgrade and gives me "8 Descending tones" indefinitely.

The documentation says this means "Invalid or no Norstar Voice Mail 4.0 Security Key Code entered" ?? The code is there and if I try to re-enter it the response is "Identical Key" ?? This has me really stumped.

Is there a different key required for this type of upgrade? I beleive the existing key is from when they upgraded to 4.1 from 4.0. This is a 4.1 to 4.1 upgrade and I have not been able to find a solution.

I would really appreciate some guidence on this. Thanks.

FLCTech

 

[exsmogger]

The security keycode is different from the R4 upgrade keycode already in your system.

Brian Cox

http://www.jandjcommunications.com

 

[flctech]

That makes sense but I can't find the required info for the required key. Do you know the part number for the key I require?

Any info would be helpfull.

Thanks.

FLCTech

 

[exsmogger]

Sorry, I have been digging through my docs, but can't find any info on whether or not you require a keycode.

Brian Cox

http://www.jandjcommunications.com

 

[exsmogger]

I just had another thought. You may not have the correct drivers for your Backpack. Connect a monitor to the NAM so you can watch the bootup process and see where the update is failing.

Brian Cox

http://www.jandjcommunications.com