AC-WIN V2 and wireless headset

[mgause]

I am looking for a compatible wireless headset to work with the AC-Win console. Anyone have any luck finding one that is supported and works? I am attempting to setup a Plantronics Savi440 now and am having difficulty getting it configured to work properly. Any help would be appreciated.

Thx Monica

 

[donb01]

I think what the problem may end up being is that a physical keypress is required to answer the call, so other than the cable not being in the way the wireless part may not be all that beneficial. There is an adapter cord that goes from a red and green plug so you can plug it into your speaker and Mic jacks on your computer and then has an RJ11 on the other end so you can plug it into your headset box. In theory that same cord would also plug into the jack on the bottom of the wireless headset adapter. problem is that as far as I know the connections to the sound card have to way to tell your system you just pressed the talk button - that would have to be through some process with a USB adapter of some kind that waits for the base to go off-hook and then sends a signal to the computer to go off hook. I don't know if there is such a beast, or if AC-Win would even be able to support such a trigger. They other negative thing about using a wireless headset at switchboard is they tend to spend a lot of time on the phone, and if you buy one you might want to consider one that will keep a spare battery charged and allowyou to change it.

I just finished up rolling of 4 of them at 4 different sites, and I know that software can be really prissy!

 

[mgause]

our console operator is not that busy answering phones -most calls are DID- but she performs multiple other tasks. Purchased wireless to keep the amounts of wires limited. We realize that she will still need to extend calls manually but she would like to be able to answer the call with the button on the headset if possible. I have not been able to get that to work. I think I may have the AC-WIN Config setup incorrectly?? For the Mixer and Wave settings: I select the microphone as: Transmit-Plantronics. I selected the Speaker as: Speakers-Plantronics. Not sure what to use in the Mixer category. I don't know the function of a mixer??
Monica

 

[donb01]

A "mixer" is basically the sound card in the computer for your purposes. It "mixes" the sound volumes together for all the different noises and sounds the computer can make for whatever programs are running. At some point if you have 3 or 4 apps running that all have sound output and you click on the speaker at the lower right of your task bar it will give you a separate volume control for each of those apps, plus the main volume control. That's what a mixer does.

Your comment about answering the call with a button on the headset, assuming it's a USB headset, is valid, but the software application you are using has to be aware that button is there, and it has to be programmed to know what to do with it if you press it. Most of the time on Microsoft Lync and some other products they will work with those buttons - I don't think AC-Win is that advanced, especially V2, and I just installed V4 - I don't think that can do it either. I also have the Openscape Personal Desktop Client that lets me log into my phone from my PC - I believe that is the groundwork for how AC-Win is built. That will allow the use of the volume buttons, and the mute button on my headset (Plantronics USB Blackwire) but doesn't acknowledge the hookswitch button for that particular application.

You will probably need to have one of the higher gurus on here that are connected more closely to Unify find out the answer to that for you. I would be most interested if the answer is Yes. I know with the right connection cable I can use a wireless headset on my Openstage phones, but not the console as far as I know.