abrv-dials, feature buttons not staying in place and is instead moving up a place on the phone.

[SenorAvayaGuy]

Good afternoon my fellow tek-tip users,
i'm encountering a problem where i'm trying to program an "abrv-dial" on a 9608 5th button on a 6.3 CM.
Here's the issue i'm encountering, when i place it on the 5th button.. if there is nothing using the 4th button it moves to the 4th button.
i'm completely aware of "PHNSCRALL and FBONCASCREEN" on the text file and have toggled both with no luck.
If anyone could please advise this would be extremely helpful. Thank you !

 

[gwebster]

That is the way buttons work on a 9608. They do NOT follow exactly how programmed and instead are collapsed with any blanks removed.

 

[Sean655]

You could add another button to move things into place. I find adding another call-appr button will always put it with the other ones on the phone screen no matter what position you place it in CM. You could also add a Next button or Call-Disp as a filler.

 

[SenorAvayaGuy]

@gwebster is that only for 9608's or is this for any 96xx series phone?
@sean655 Yes, i found this to be the only temporary solution as well, unfortunately i don't want a screen filled with call appearances or any unnecessary buttons on phone, seeing i'm using a button module for all abrv-dials

Thanks for the input guys. if anyone comes across anything else, please do let me know.

 

[gwebster]

All H.323 9600 operate the same way.