About to configure Desktop Messaging with a Sledgehammer..

[steamngn]

Hope the subject line is descriptive enough!
I've got a callpilot 150 on an MICS system with 4 analog lines. There are 22 stations (221-250), and the callpilot is on 251 & 252. The Callpilot FQDN is callpilot.michael.michaelsappliance.com and can be pinged from any workstation in the building. (Server is Win2003 and we are running Exchange)
Anyway, I cannot get desktop messaging to connect to the callpilot. I keep getting the 'invalid credentials' screen. I know the mailbox number and password are correct, but the SMTP/VPIM prefix I think is wrong. What REALLY needs to go here? With multiple analog lines in, how do you determine what the number prefix is? Also, the mailbox numbers are all three digit, not four, so the directions are leaving me in the dark.
HELP!
Andy

 

[luv2ski]

silly question...keycodes were installed?

6 months until ski season starts...sadly i must resign myself to the warmer weather"this will include a normal 8-5 work day, 5 days a week"

 

[steamngn]

Hey Luv2ski (me too!)
yep, keycodes are in (40 subscriber mailboxes), and mailboxes are initialized and working.
Andy

 

[bkrike]

Luv2ski was asking if you have the desktop messaging keycodes installed. They are a separate entity from the mailbox keycodes.

 

[steamngn]

Holy Crapola!
Turns out the keycodes are somehow screwed up. The last time I ran the system cofiguration report it showed 32 mailboxes and 22 unified messaging, but now it show 40 subscriber. aaaaaaaaarrrrrrrrgggggggg......

 

[acewarlock]

40 ?? thats an odd number

 

[steamngn]

I went back and double checked it just to make sure, and it sure is 40 subscriber mailboxes. For the life of me I cannot figure out how it changed or why it changed, but it did. I called our vendor to get our keycodes, and of course the guy is on vacation until next week. Think maybe I'll go get a cup of coffee to lower my blood pressure before I pull out the '16 lb. configuration tool'...

Andy

 

[biv343]

On the BCM and CallPilot 150's, I've always left the SMTP VPIM prefix blank unless there are multiple CallPilot's connected together via VPIM. If VPIM is enabled on the system, then you need to configure this, and it would be the same as the local prefix field in the VPIM networking properties.

Just ran into corrupted keycodes myself the other day - keycoded for 64 mailboxes, but it only showed 13 available on a new CallPilot install.

 

[steamngn]

It makes sense that leaving the VPIM blank would be ok unless there are multiple targets; The mailbox address is unique only at the mailbox number level, and so that should be all that is required to connect. Of course, that assumes that the keycodes aren't screwed up!
Andy