About getting CDR from SMDR

[rdeuboue]

I am trying to get CDR from a PBX KX-TD816, PANASONIC through Hypertrm but I don't get anything. I am using a serial cable to connect my PC with the PBX. I do not understand what's wrong. All the setting parameters are ok. I am a student'engineer in TOGO ( west africa ) and it's for my project. I hope somebody will be able to help me.
Thanks

 

[ian73]

Hi ,

I havent worked on one of these systems for a number of years but can remember that the output is not standard serial, try a null modem cable.

Ian DS

 

[Guest_imported]

a null modem will cross the pin outs and solve your problem
it works for all other pbx's this one should not be diffrent.

 

[Guest_imported]

I'm working on a similar project with a Fujitsu F9600. I have the null cable but can't get the information to show up in Hyperterminal (as a test). Any suggestions?

 

[Guest_imported]

http://www.acidsoft.com/telcofaq.htm

in this site you read about that :

Once you have an idea (even if not sure) that your PABX has this capabilities, you can start on the following check list to see if this program will work for you:

Determine if your PABX system really has SMDR capabilities.
Determine if your SMDR is actually activated.
Determine your PABX communication parameters settings.
Obtain a copy of the PABX sample data/call output format.
Setup the Acidsoft Telecom program to match your PABX communication parameters and data format and start capturing calls.
Run Acidsoft Telecom then connect it to PABX.
Tip: If your PABX is currently connected to a printer (or to a terminal emulation program like ProComm or Hyperterminal) and is now dumping (printing) every calls completed, then you can check your printer or program for the PABX parameters and skip directly to step 5.

Determine if your PABX system really has SMDR capabilities.

Most PABX systems do have SMDR capabilities. The best way to check is to ask your PABX supplier, or simply check your manual (if you are lucky to have one! they don't usually give manuals to end users. I don't know why a mouse comes with a manual while an expensive PABX systems does not.). Or you can try to physically locate it yourself. It is usually found in the back portion of your PABX. And should look like a regular PC communication port (or COM1 or Serial Port or RS232 port . Whatever you may call it.)

Determine if your SMDR is actually activated.

This is a common mistake, having an SMDR doesn't mean that it is ready for use. You may still need to ACTIVATE it! Activating the SMDR usually requires programming the equipment. Programming should be done by your PABX vendor.

Determine your PABX communication parameter settings.

After you have determined that you have SMDR and that it is already activated, you should also know some important parameters of your PABX. These are the SMDR communication parameters:

Baud Rate - speed of transfer of data between PABX and PC, transmission rate, usually expressed in BPS (baud/bit per second). Usually this is equal to 9600 or 2400 BPS.
Data Bits - data bits, valid options are " 8" or " 7" bits.
Parity Bit - parity bit, values are " None" , " Even" or " Odd"
Stop Bits - stop bits, valid options are, " 1" or " 2" bits.

Note:
9600, 8N1 - baud rate is 9600 bps, 8 data bits, parity none, 1 stop bit (this is most common, you may try this first)
9600, 7E1 - baud rate is 9600 bps, 7 data bits, parity even, 1 stop bit (rarely used, usually for mainframes)

Obtain a copy of the PABX sample data/call output format.

Once you have the above parameters you are now ready to test if your PABX and PC can now communicate correctly.

First, you need to secure a null modem cable, that will be used to physically connect your PABX SMDR to your computer COM port. Check your PC and PABX for the required number of PIN terminal for your cable. It is usually referred as either DB9 or DB25 (9 or 25 pins). You may need to have gender changers or terminal adapters.

Tip: If your PABX is currently connected to a printer (or to a terminal emulation program like ProComm or HyperTerminal) and is now dumping (printing) every calls completed, then this cable should work for Acidsoft Telecom.

The best way to test if your PC can now capture call data from your PABX is to use a terminal emulation program shipped with Windows, HyperTerminal.

1. Use the null modem you just secured to connect your PABX to the PC. Note the COM port number you are using (COM1 or COM2).

2. Run HyperTerminal (click on Windows Start/Programs/Accessories/HyperTerminal).

3. In the Connection Description window type "test" in the Name box, then press Enter.

4. In the Connect To window select the COM number you are using, from the drop list.

5. In the COM Properties window set the communication parameters using data you gather above.

6. Set HyperTerminal to save call data to a capture file (click on Transfer/Capture Text). If necessary change the capture filename (CAPTURE.TXT) and directory. Then click on Start to begin saving the file. Remember the filename and the directory, where it is located.

5. Try making outside calls (not local to local), the HyperTerminal window should start registering call data after each completed calls. If so then CONGRATULATIONS, you are already half done! Otherwise, we did something wrong along the way. Try to follow the above steps this time, very carefully.

Double check:

If you are actually using the correct null modem cable.
If you have correctly assigned the correct communication port and parameters.
If the COM port is not in used by another communication program.
If your PABX is actually activated to generate SMDR data.
If all else fail, its time to contact your PABX vendor, your dealer or Acidsoft for help.
my e_mail: nashebebak@yahoo.com

 

[thephoneman]

ON the Fujitsu 9600 you have to set up trunk group screening on the tg that you are trying to get smdr on.
also there are two formats that the smdr info is sent, defined by an service parameter.
and your i/o port must be set for either smda/or smdr.
then you need to connect your cable and restore the i/o
into service and do a test call. If the i/o goes out of service then your not connected correctly to the smdr terminal.

qmoore@ameritech.net

 

[descano]

I am on the Centigram Voice Mail System.