ABILITY to BLOCK INCOMING # TO OPT 81C?

[sullyin]

Does anyone know of a way to totally block an incoming 10-digit # coming in to a PRI on an 81C? I have a Large Account customer getting annoying calls they don't want. I'm told from the Telco side there is no way to prevent it from them, but how about coming into the PBX? I thought of IDC Table(Incoming Digit Conversion, but the # doesn't exist on the PBX, it's just a caller's #) Any way for this to work with IDC? Thank you!

 

[pbxn]

If that site has Symposium you can block it.

 

[sullyin]

They do. What's the procedure thru Symposium? Thank you very much!

 

[yukon1981]

Insert the command:

IF CLID = offending_caller_gv THEN
ROUTE CALL security_gv
END IF

Symposium will look at every call coming thru the scripts and evaluate each call against the "offending_caller_gv" variable and when it gets a hit, it will send the call to security...or wherever you want to send it.

If you make "offending_caller_gv" and "security_gv" a variable, then you can change the numbers easily. Remember, this will only work if the nuisance caller is sending CLID...if not, you're outa luck.

 

[sullyin]

Thank you for the detailed info. One more question. Does every call have to come in thru the Symposium first. Customer has Primes. Thank you.

 

[yukon1981]

The calls you're trying to screen will need to go thru SCCS. If this nuisance caller is just calling someone's DN, your "trap" becomes more complicated. You'd have to change the DN to a CDN and a whole bunch of other stuff.

If the caller is dialing a number that is coming thru SCCS to agents, then you should be successful in catching them...as long as they're sending CLID. Or they don't decide to start calling from a different number.