In my scripts they all are ivr's that point to skillsets. so if someone hangs up durring the ivr i dont really care, i want to see the ammount of abandoned calls for a skillset.... Now i can see this in real time display, but there is nothing in historical reports that shows SKILLSET dropped calls only for application... any one know where i can find this number in a historical report?
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Abandoned for skillset not application
- Thread starter Pir8Radio
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A CDN or DNIS report shows the abandoned calls, if there is an 1 on 1 relation between the skillsets you can use those.
Or create a report yourself via the Report Creation Wizard:
f.e. copy the report on the CCMA:
D:\Program Files\Nortel Networks\WClient\Apps\Reporting\Historical\rpt\CS1000 (M1)\DMSKILL1.RPT
to the map: \rpt\RCW
In RCW 'Open Existing Report' and add the database item: iSkillsetStat.SkillsetAbandonedAftThreshold
Or create a report yourself via the Report Creation Wizard:
f.e. copy the report on the CCMA:
D:\Program Files\Nortel Networks\WClient\Apps\Reporting\Historical\rpt\CS1000 (M1)\DMSKILL1.RPT
to the map: \rpt\RCW
In RCW 'Open Existing Report' and add the database item: iSkillsetStat.SkillsetAbandonedAftThreshold
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