AAM Faxing setup

[bzybnme2]

Hello all, I am new to AAM Faxing. We upgraded from CallPilot to Avaya Aura Messaging about a year ago. We do not have many user who use the faxing portion.

I am typically able to install it by running the driver install, then adding the printer as a network printer, pointing to the location and I am then prompted for the user login information.

HOWEVER, there are a couple that give me the following prompt and I don't understand why I receive it and I am unable to complete the install. It prompts me for TCP/IP Port info.

Does anyone have any experience with this? Avaya was not much help...

See attached

 

[KenMeans]

And what version are you using of the AAM and what operating system is giving you the error message on the port ?



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)