AAM 6 - time between beep and greeting 1

[chippowell9]

Hi all,

We're on AAM (CM/SM) 6. When a call redirects to voice mail, the caller hears a beep after the third ring in our environment. It takes a full five seconds after that beep for the user's greeting to be played, whether it's the system greeting or a personal greeting. (I know during part of that five second interval, the recipient can "grab back" the call.)

But we're finding that some callers are confusing the beep with a disconnect tone, and five seconds of silence seems way too long to wait for the greeting to play. Some callers have hung up, thinking no voice mail will answer.

Is there anywhere I can adjust the timing of this, or disable the beep so the caller goes straight from ring to voice mail, or disable the "grab back" feature if that's part of the issue?

Thanks

 

[KenMeans]

That beep is the cover tone and is not connected in any way to the AAM.

You can remove the tone

Go into System Parameters Coverage & set the prompt "Coverage-Caller Respose Interval" to 0 seconds. This removes Coverage tone system wide.

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[chippowell9]

Ken, THANK YOU! That's exactly what I was looking for. Works like a champ.