tiggerbouncy
Technical User
Hi
We are seeing instances on agent reports which show a full 15 mins interval of Not Ready but the agent is also showing as answered a number of Skillset calls in that interval.
Anyone had this issue and anyone resolved it please.
Regards
Russell
We are seeing instances on agent reports which show a full 15 mins interval of Not Ready but the agent is also showing as answered a number of Skillset calls in that interval.
Anyone had this issue and anyone resolved it please.
Regards
Russell