we are looking for a document that describes what the aacc6 event codes means as an example below
ACD Act DN Out Activ
ACD Act DN Out Hold
ACD Act InOnHld
ACD Active
ACD Hold DN Out Act
ACD Hold DN Out Hold
ACD Hold Walkaway
ACD On Hold
as we need to map loads of these into a 3rd part product does anyone have or know if a document is available describing each event code and what it means as we have over 50 of these to do but don't seem to be able to find any information.
ACD Act DN Out Activ
ACD Act DN Out Hold
ACD Act InOnHld
ACD Active
ACD Hold DN Out Act
ACD Hold DN Out Hold
ACD Hold Walkaway
ACD On Hold
as we need to map loads of these into a 3rd part product does anyone have or know if a document is available describing each event code and what it means as we have over 50 of these to do but don't seem to be able to find any information.