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AACC

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1460

1460

IS-IT--Management
Oct 16, 2006
17
US

. We have CCT (20 licenses) installed for use with Avaya Aura Agent Desktop. It looks as though an agent logged into multiple CDN’s consumes multiple CCT licenses. An example would be 1 agent logged into 6 CDN’s would use 1 for Telephone and 6 for each CDN. Have not had any luck yet with Avaya or ATAC. I would think this is wrong (Should only consume 1 CCT per voice agent only) and a patch will be needed for correction.

Any comments?
 
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