AACC Threshold setting

[kannannortel]

Hi
Is it possible to set up two different threshold level in AACC (Avaya Aura Contact Center)?
I would like to setup a abandoned after threshold to 15 seconds and 60 seconds for the answer after threshold.

Appreciate your help in this regards.

 

[Utreg]

You can assign threshold level colors on the real time displays.
Having 2 thresholds in Historical reporting is not possible (but you could design a report which shows the values needed).

For more info on setting threshold level colors on the real time displays see:
thread959-1562309

 

[kannannortel]

Hi

Yep. What you are saying is correct. I configured 2 threshold levels and it follows only one threshold. Is ther anything mentioned in the NTP that we can set only one threshold level.

Regards