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AACC question: agent enters in a code to "peg" type of call

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PhoneK

PhoneK

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Aug 18, 2006
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We have Avaya Aura Call Center 6.2. In the old Avaya world, an agent could press a dialpad code when receiving a certain type of call. This would "peg" the call into a certain pre-defined category. Management would then be able to determine how many of one type call came in. This would be used for establishing menu prompts, skill-based routing, etc. Does anyone know how to accomplish this via AACC or a starting point I can go to? I have looked all over the web and cannot find any terminology relating to this.

Thanks!
 
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Do you mean account codes? I think they call them activity codes on AACC.

 
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