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AACC Newb question:

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filakio

filakio

Technical User
Mar 8, 2001
55
US
I'm new to AACC and want to re-route calls off premise based on ANI (calling number), possibly thousands of numbers. Does AACC support database queries to access a customer table and then route the call based on the certain criteria? If so, what components are required to facilitate? Is there another option in AACC that I should consider for this?

Thanks in advance.
 
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Not played with it for a long time but AACC Admin Manual look at the HAI Service
 
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