AACC customer contact history multimedia + voice

[wawior85]

Hi,

Does "CI Customer Web Service"
(

https://devconnect.avaya.com/public/...dyn.jsp?fn=618)

include Voice history contact?

If that Web Service provide only email-like contact history, from where we can get voice contact history?

Thanks for help

Regards
Michal

Quality of Service Blog

http://qos.wawit.pl

 

[mlozoveanu]

What release do you have?

 

[wawior85]

Hi,

mlozoveanu thanks for answer.

version AACC 6.3

Regards
Michal

 

[wawior85]

AACC 6.3 AML version

 

[mlozoveanu]

I think, in the Contact Summary report you could see the voice contact history. The Contact Summary view contains information about each contact arriving at this site in the Contact Center.

Hope this help!