AACC Agent conversion

[ncheung]

Good Morning everyone,

I was wondering if there's a tool that can extract agents and their skills from AACC and convert them to AVAYA Communication Manager agents?

my alternative is to pull an Excel list from AACC and manually add the agents and their skills into the AVAYA System Manager agent import spreadsheet which is super time consuming and can introduce all kinds of potential errors.

any suggestions?

thanks!
n