Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

AACC AAAD phonebook and Agent Statistic not working with voice contact type

Status
Not open for further replies.
ADRIAN74

ADRIAN74

Technical User
Oct 24, 2019
2
FR
Hi,

I installed an AACC 7.1
When we used the AAAD, the phonebook is in grey even the Agent statistic could not appear the skillset.
I configured already the LDAP into the Multimedia and test it and it's working.

When i'm using the email contact type the agent statistic it's working but not the phonebook.

The aim is to use only the voice contact type.
How could activate the phonebook and agent statistic for AAAD

Many thanks

I hope you could help me
Best regards
 
Status
Not open for further replies.

Similar threads

N
  • Locked
  • Question
How viewing WildVariable in AACC
Replies
0
Views
201
NNYT
N
leekawai
  • Locked
  • Question
AACC 7.0.1.0 GA patch installation problem
Replies
1
Views
156
aoh74
aoh74
MoJHK
  • Locked
  • Question
Change the Nortel Symposium agent to a baic ACD agent
Replies
1
Views
134
Firebird Scrambler
Firebird Scrambler
phonetech2012
  • Locked
  • Question
agents not acquiring,not populating rtd's
Replies
0
Views
119
phonetech2012
phonetech2012
A
  • Question
The system could not retrieve any data from the server because either the server connection is down
Replies
2
Views
204
Allianzjack
A

Part and Inventory Search

Sponsor

Back
Top