Hello,
We are a call center closed 11 PM to 5 AM. Currently, our main queue still receives e-mail 24/7. However, this affects our e-mail average speed of answer significantly.
Is there a better way to handle this or should a new queue be setup, and is it possible for that queue to only receive the e-mail between 11 PM and 5 AM?
We are a call center closed 11 PM to 5 AM. Currently, our main queue still receives e-mail 24/7. However, this affects our e-mail average speed of answer significantly.
Is there a better way to handle this or should a new queue be setup, and is it possible for that queue to only receive the e-mail between 11 PM and 5 AM?