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AACC 6.2 SIP and CLID on agent phone

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Skaret

Skaret

Technical User
Jan 17, 2004
244
NO
When an agent answer an incoming skillset call, the customer CLID is displayed on the Agent Desktop. On the agent phone the DSC (CDN) is displayed - not the cutomer CLID.

Is this possible to change, and if so where?
 
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Check the settings in the CCMA webclient: Configuration, Phoneset Displays
 
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This is a AACC SIP and no configuration for Phoneset Display.
 
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