AACC 6.2 AML - Import customer data

[Skaret]

Avaya Aura Agent Desktop has a field called Customer Details where it is possible to configure a customer with First Name, Last Name, Email, Address, Phonenumber, etc.

Is it possible to import these data into the AACC from a txt file? I know it is possible for Outbound Campaign, but I would like to import customer details into AACC without running a campaign. The reason for this is that I got a txt file with all my customer details and would like the agents to see the name of the customer when the customer sends an email or call the CC.

Is it possible and how to do?

 

[cctechuser]

The easiest way to do this is to create a campaign, import the customer list and then cancel the campaign.