aaam with vm to email msxcahnge back end

[montyzummer]

so two days ago users stopped getting email from the VM , im thinking is this full storage on the aam storage not apps, I was going to suggest a reboot but as being fairly new to this product I was hoping for some advice on more succinct troubleshooting ...as I hate reboot and you will be fine...suggestion any help much appreciated CM6.2 as is amm ..... treat with kindness I know cmm quite well but this is quite a complicated site ,,, any books or direction would be much appreciated....as you can tell I install the kit make it work and let others deal with faults ..... suffice to say this is 12 months after install so im thinking its not my config but if im proved wrong so be it ...... I have checked all the obvious in AAM (WEB NOT CLI) but......welllll help please

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[newglide]

Is it a few users or all users?
You can check the users mailbox capacity under administration->Reports. Enter a capacity percentage.
You will wnat to have your users clear out their voicemail, you could possibly be running out of space.
Has anything on exchange changed? Permissions maybe?
If you got to Administration-> Dignostics, you can test your connection to exchange.

 

[KenMeans]

It sounds to me like the AAM is being blocked by the customers network in some way.

When you say they "stopped getting email from the VM" do you mean as a notifyme or to there corp email address ?

It sounds like they are using the Avaya message store and if that is the case then the mail relay may have changed on the customer side.
So it will need to be updated on the AAM side.

This would be the customers fault for not letting someone know.





Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[montyzummer]

Hi Both sorry for the late reply,

So it effects all users , the mailbox`s are not full and its the corp email address , and it is the avaya message store.

hope any of that helps any pointers to cli commands ??

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[KenMeans]

You need to look in the SMTP / postscript logs to see what is happening to the emails. You can also use the test mail to send mail

Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)