AA TRANSFERING TO GENERAL DELIVERY BOX

[sscott1234]

on a 4 port flash and a 8 port nam if the operator does not answer a call after being transferred by the auto attendant it goes into the general delivery mail box after 7 rings. there are no setting on the operator station turned on for this to occur. i need the call to just ring untill the operator answers. does anybody know how to prevent this from occurring other then getting a faster operator or just turning the gd box off? thanx........

scott wood

 

[jerryreeve]

I think you will want to look at two things, first check the transfer System programming->feature settings->call back timer, 12 is as high as it can go. and second is that you can turn off the general delevery mailbox so it does not take calls: Feature 9 8 3 -> logon -> 6.

Alternatively: If you have 4.0 or later software you can set up a hunt group that has your attendent as the only member and then make the hunt group the attendent for the voice mail (Feature 9 8 2 ->(login OPERATOR)->Next to Attendent:.

This should let 0 escape calls ring that hunt group until answered, unfortunately at night it will do just that. JerryReeve
Communications Systems Int'l
com-sys.com

 

[Arr]

At night you should be able to schedule an alternative answer point in Services.

PhM