AA transfer to extension 1

[DBrewsky]

I have a BCM 4.0 that if the call is answered by the AA and someone dials an extension, the call goes directly to the users voice mailbox. It's all extensions and none of the sets have call forward to the VM DN turned on. Pretty perplexing.. If you dial from an internal extension to another internal extension it rings and then forwards as normal. It's only when someone dials from the auto attendant..


Thoughts??

--DB

 

[hawks]

there should be a prompt in the setup called DISABLE DN DIALING. Nake sure that it is not checked.

 

[DBrewsky]

That was the first thing I checked... But I will check again..

--DB

 

[DBrewsky]

It wasn't me who looked at it and I assumed the tech that went to site would have looked at the DISABLE DN DIALING, but apparently he didn't. It was turned ON. I turned it off and all worked well.

Thanks!!

--DB