AA responds only to day service ring delay

[AvayaACSNoob]

I am at my wits end.

I have a 5 slot carrier Partner ACS. Partner Messaging Module r7 (with 6 port PC Card).

I just replaced an r6 processor with a r7 to fix the following problem.... (which it did not)

AA ring delay always adheres to day service settings for all lines.

I will post more if anyone thinks they can help. I have reviewed my settings and reset them exactly 1 million times now to no avail.

 

[1043]

Is voicemail in schedule mode or switch mode?

 

[AvayaACSNoob]

Thanks for the reply!

I have tried both. The problem exists not in the night vs. day menu - the system switches that just fine. Whether I use weekly schedule or switch mode, there are no problems with the transition from day service to night service.

The problem exists (I believe) in how the VMS is handling the ring delay... I just don't know enough about how the VMS operates internally to figure it out.

Yesterday, I replaced our r6 processor module with an r7 processor module, under the recommendation of various CSRs from Avaya and local vendors. That did not fix the problem.

I have read through (almost completely) each applicable manual and most of the internet to find a solution. I don't know what to do.

SAVE ME!

Extra points to whoever figures this one out. My guess is faulty VMS module. This one's a real doozie.

I did find a reference on tek-tips to a similar problem, however, the link eludes me now.... and there wasn't a solution anyway...

Thanks again for the reply.

 

[Dexman]

#506 controls the number of rings before the auto attendant answers an incoming call. Might that be what you are looking for?

 

[cvrbob]

check #507
line #
1 always
2 day only
3 night only

 

[AvayaACSNoob]

Ok,

Sorry for the time between replies. I was dedicating it to this problem.

I HAVE THE SOLUTION!

Well... not really... according to Avaya's engineers, there is no solution.

More explicitly, after testing the same hardware I am using in one of their labs, Avaya engineers informed me that there is no way to do what I want.

What I want:
Automatic Day/Night Service Switching (weekly schedule)
Different ring delays for Day Service and Night Service (6-day,1-night)

Apparently because of the way the Partner Messaging r7 module and the ACS r7 processor module work together, there is no way to do this (contrary to the manual). This is coming straight from the Avaya engineers themselves after hours of deliberating.

Why?
Dunno.

Why wasn't this in the manual?
Dunno.

Am I pissed?
Guess....

Thanks for the help guys... I appreciate the feature #s, but like I said, I set and reset all the correct ones to no avail.

So... right now I have to use the switch mode to do what I want.

Manual Switch = Bad...

Automatic Switch = Good... also = Impossible

To recap for others who may have this problem:

Symptoms:
Night service ring delay seems to always adhere to day service ring delay settings... but.... only when using the weekly schedule.

That's it.

Avaya should be paying me for this.

Peace.

 

[TouchToneTommy]

Well, that's the way it is designed!! You wern't clear in your original question. If you elect to follow the weekly business schedule in the voice mail, the Night Service button on the ACS only controls the number of rings before the Auto Attendant answers, but the schedule controls which message plays when it answers.

Pitch it to your customer as a fail-safe - if they were to go home at the end of the day and forget to press Night Service, the Auto Attendant will still (eventually) answer, and play the correct night time message. If everyone needs to leave the office during the day, they can press Night Service for faster answering, but the Day message still plays.

 

[AvayaACSNoob]

Thanks Tommy! I didn't think I was going to hear from ya!

I'm sorry I wasn't more detailed with my original post..... Frustration was taking its toll.

In reference to your post.... That's a valuable piece of info. Even Avaya didn't explain it that clearly.

I still don't understand why the night service vms hunt delay would respond to a settings change in the day service vms hunt delay.... hrm.....

Considering your reply, I could potentially set Partner Messaging to use "both switch and weekly schedule" and no matter when the "Night Service Button" is pressed, the AA will play the menu according to the time of day?

Thanks for the response!

 

[TouchToneTommy]

DON'T use the "Both switch and weekly schedule" setting, as even Avaya admits that it doesn't work!! It will appear to switch the message automatically, but later on look at the switch mode and change back! Been that way since R1, and they never fixed it.

 

[AvayaACSNoob]

LOL! ...noted.

Thanks Tommy - knowledgeable as always

I'm the IT Manager for my company, so I was pretty much thrown into the whole Avaya thing. Phone systems are definitely not on my expertise list.

Should any of my responders ever need assistance in a more "systems administration-related" scenario, I would be happy to lend assistance. I'd consider myself moderately knowledgeable with everything from computer hardware issues to TS/AD/Exchange/ISA/DNS/etc.

If you guys ever need help with any type of networking/server issue.... just let me know.

I guess you can just post to this thread and it'll email me? I don't see any PM options.....