AA Question

[Tony2Finger]

I have This Programmed:
Extensions>More>Grp Calling>Line/Pool>Merlin Msg Ext.[770]>Enter>Trunk 801>Enter

When i call the AA Trunk 801 the system says hold while i transfer you to the operator.

What am I missing?
Thanks

 

[jinxs]

It could be tons of issues, one, is your vm calling group set up for Intergrated VMI....Extensions-->more-->grp calling-->more-->group type.I'm assuming this is already done, 2, check your auto-attd routing in your vm. If you have an intuity, {disp auto routing}...make sure 801 is assigned to the business schedule...if you have a messaging, this should be default.

 

[Pepperz]

Make sure that line id 801 is assigned to a specific autoattendant in the VMS, and that the appropriate message is recorded and activated for that autoattendant.

TipHelp@charter.net

 

[Tony2Finger]

I have merlin magix 2.2 w/ merlin messaging r 2.5

-I have 770 as integ VMI
-I have my (4) V-mail extensions in 770
-I have Rotary Enable on all (4) extensions
-Linear Hunt
-All telephones in group 30
-770 as group coverage
-I recorded AA 1 w/ Day and Night Message
-Assigned line 801 to AA 1
-Testing line 801 only

can ne1 give some insight, many thanks in advance
t2f

 

[Tony2Finger]

I figured it out