AA phantom ring on hang up

[mg1986]

Hello out there. I have a customer running a Nortel cics and a call pilot 100. Everything's going good except.... If someone hangs up in the middle of the AA greeting this one certain extension will ring and when you pick it up you get the tone signifying someone hung up.

Any ideas on what I should check.
Thanks in advance

 

[allworxguy]

You have not programmed disconnect supervision. Or, you are not receiving it on the lines that signify the caller has hung up.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[mg1986]

Thanks! I'll try that tomorrow morning

 

[mg1986]

That took care of it. Thanks!