Auto attendant was working fine. What i mean is auto attendant picked up on 0 rings when line one was not in use and rolled over to the next available line and picked up on 0 rings. Pretty seamless. Well something happened. When line one is not in use, AA pickes up, when line 1 is in use, in bound calls ring and ring and ring and ring and ring. AA does not pick up. I used the NVM manager to verify that it is set to pickup on all lines and it is set to yes on lines 1-500 (we're only using 10).
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AA on pickingup
- Thread starter mwesche
- Start date
have you verified that the lines are in hunt from the telco?
do you have a set that is configured for appear and ring on line 2? you need to verify that call is hitting the Norstar if you have not already. Your post is unclear on this. Is the symptom observed onsite listening to the sets ring when the attendant should be answering or is it observed by the caller listing to the ring tone?
commsguy
do you have a set that is configured for appear and ring on line 2? you need to verify that call is hitting the Norstar if you have not already. Your post is unclear on this. Is the symptom observed onsite listening to the sets ring when the attendant should be answering or is it observed by the caller listing to the ring tone?
commsguy
- Thread starter
- #3
well, i first tried this from a different line, lets say 4 or 5, no AA pickup. Then i called in from my cell phone, same thing. I noticed that as long as line one was not in use the AA kicked in. But AA didn't kick in when a call was rolled over to the next available line
- Thread starter
- #4
As far as the hung group goes, I have 14 lines coming in from a channel bank from the telco. 10 of them go to the phone system, Of those ten, we decided that the phone numbers going to line 3 and 4 and 9 and 10 were to go away by the telco. So what i did was i disconnect a pair going into line 3 and redirected. I then took a pair going to a phone number we are keeping that wasn't originally going into the phone system and connecting it to line 3 in the phone system. So now line 3 is a different phone number. I do get a dial tone so I know that works. I repeated the same steps for line 4, 9, 10. Besides line 2 wasn't touched and when a call comes in line two should be next and aa should kick in. As far as I know they all were put in the same hunt group
The key piece of information i need here is this. Have you verified that when line 2 should be ringing that it indeed is ringing. ie. If line one is busy and line 2 is next in the hunt, is there a set ringing audibally that is connected to the KSU to verify that the call is indeed ringing into the switch.
You should program a set with as many lines appearing on it as possible (T7316 or M7310) then call and verify that the rings in.
We need to verify that the second call is making it from the telco.
commsguy
You should program a set with as many lines appearing on it as possible (T7316 or M7310) then call and verify that the rings in.
We need to verify that the second call is making it from the telco.
commsguy
- Thread starter
- #6
Don't know if line two was ringing or not. they automatically go to the receptionist. Our phone guy who installed this for us will be here this morning to check it out since he just installed it and we are having issues. I am an network admin who is trying to get my feet wet with telephony and fix it when its broke so i don't have to way 3-4 days for phone guy to show up. Thanks for the help as I'm sure i'll need it again. Talk to again in future forums
- Thread starter
- #7
Commsguy,
you were on the right track. When i removed the phone number that was punched into line three in the phone system, i replaced the phone number with another one further down my 66 block and made that the new number for line three. Did the same for line 4. Problem was, the phone company still had the original phone number for line 3 in its hunt group. When a call came in and it got rolled over to line 3 (because lines one and two were in use), three rang and rang and rang. AA never picked up because it wasn't going to anything because I removed the cross connect to the system. I busied out line 1 and 2, then i hooked up a phone unit to that phone number and called my pilot number. The phone unit rang and rang. Bingo, problem solved. Had to move the original line back in place til i coordinate the move with the telco so they can change the rotary list.
you were on the right track. When i removed the phone number that was punched into line three in the phone system, i replaced the phone number with another one further down my 66 block and made that the new number for line three. Did the same for line 4. Problem was, the phone company still had the original phone number for line 3 in its hunt group. When a call came in and it got rolled over to line 3 (because lines one and two were in use), three rang and rang and rang. AA never picked up because it wasn't going to anything because I removed the cross connect to the system. I busied out line 1 and 2, then i hooked up a phone unit to that phone number and called my pilot number. The phone unit rang and rang. Bingo, problem solved. Had to move the original line back in place til i coordinate the move with the telco so they can change the rotary list.
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