AA not sending calls to proper extension

[atzcs]

I know I am missing something....here's my problem: I am having a configuration problem with a Norstar 824 and a StarTalk Flash 2-port. On this system a user has extension 21 (the prime set) on their desk. So, I added a phone to the system and tried to make everything use this phone as the main extension. When someone hits the AA, and they dial 0, it goes to extension 21. I have changes the prime set on this line to the alternate extension. I also did a feature 982, and set the attendant extension to the alternate extension. Where else could there be a setting that would cause hitting 0 to ring on extension 21. As a side, I am using a CCR tree that has a message and one choice to leave a message in a mailbox.

Thanks!

 

[mmazza]

do a F983 the select table then AA then next over till you get to ADNT and hit change . then enter your ext of the new set ..

If I understand your question right this should take care of your problem.

let me know if it doesn't
Mario Mazza
Telecommunications Specialist