aa not picking up

[fredstover]

I have a phone line that rings twice on ext 143 before aa picks up. How do I stop this and always have aa pickup? All the other lines go directly to aa.

Thanks,

Fred

 

[bassbill]

Check Ext programming to see if lines are assigned. On a Legend/Magix you have 2 ways of sending inbound calls immediately to voicemail. The first is assigning the lines to a Calling group, and then overflow that calling group to the voicemail group (generally 770)& your auto attendant mailbox is the number of the overflowed Call group(e.g. 771)The second is assign the lines to a phantom extension (use the lowest logical ID of the phantoms) and assign it to the cover group that routes to the v-mail call group. Since there is no phone, the calls go right to the coverage point, and again the auto attendant mailbox is that extension number. Hope this helps

 

[tdaugirdas]

Check to see that the particular line in question is assigned to the voice mail calling group (usually 770) or to the voicemail overflow group - if you use overflow. If you know how lines are assigned - in system programming, go to extentions, more, group calling, lines/pools, enter the voicemail group extention#, and touch inspect - to see what lines are assigned. If the line in question is missing - add it.

Tom Daugirdas,
President
STCG, Inc.
stcg.com