AA not answering after restore 1

[Johnthephoneguy]

I am working on a BCM 200 4.0 system.

When I changed the IP as requested by the customer, I rebooted for it to take affect. When the system came up I had no voice responses whatsoever from voicemail. The AA would answer with no voice. Knowing the call tree I could navigate and get tranferred to an extension so I knew something was working.

After much troubleshooting, I did a restore to factory default. I have everything reprogrammed, I can see the lines hitting via BCM monitor, but AA is not answering even though I think I have it set correctly to answer the lines. Now I do have voice responses from call pilot mailboxes that were not there before the restore. I can also call out with no problems.


The incoming lines are only 4 analog trunks via a 4x16. I verified the system sees lines 211-214 as they are listed as active lines, I selected in AA to answer those lines after 2 rings, with table 1. Table 1 appears to be set up correctly using CCR tree 1 for all times of the day.

What am I missing?

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[Deweyhumbolt]

Use BCM Monitor to see if anything is answering those lines, plus you can verify the line #'s.

Adversity is Opportunity

 

[gberger]

In Call Pilot under "operator settings"(bottom menu) do you have "answer lines" set to yes?

 

[snowman50]

If its 4 analogue trunks Please check ACTIVE PHYSICAL lINES
for the line numbers.
or go to the BUS for the card you have set up and Confirm these are the correct line port numbers assigned.
I am Assuming you are using Bus 2 given the line number 211-214

If the lines already appear and ring on a telephone do Feature * 0 and press the line button to check the line that you have assigned to the AA is the correct one.

Make sure you have recorded a greeting 1-4 and play it back to see if the recordings are there in case you forgot to press SAVED after recording.
Also do the same for the home menu in CCR tree 1 and make sure the recording has been SAVED.

And as gberger says check line answering is set to yes

 

[Johnthephoneguy]

It was the operator settings not set to yes. I originally installed this system 2 years ago but don't remember having to do that before.

Thanks!!

Everything else you guys suggested had already been tried/verified or ruled out, but thanks anyway!

JohnThePhoneGuy

"If I can't fix it, it's not broke!