AA menu prompt

[teltonman]

I need to set up one line to be answered by the AA on our NAM. Other departments currently use the AA and have CCR trees. I would like to have this one line ring 3 times and then answered by AA. My goal is to record a message giving the extension numbers for my group and allowing the caller to dial that extension from the AA. Can someone please tell me how to make this work? Please!!

 

[exsmogger]

Assign this line to a different greeting table and you'll be able to program a separate greeting for this line.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[parkgroup]

Greetings all

Here are my questions:

1) After receiving a client complaint, I tested the phones by calling one of the ext 235 who is out of the office. I reached the ext 235 voice mail, and I did not want to leave a message and wanted to talk to reception so I press "zero" no one anwered at the reception desk and
and reached a recording that said "The operator is not available." The recording then went straight back to the ext 235r's voicemail. How can I have them leave a message on the general voicemail box?

2) Is possible to have them transfer all calls from extension voicemails back to the auto attendant?

I had set "return to AA menu" prompt is set to yes in AA admin programming (feature 983).
I have also selected Attendant Available, business open and answere lines and set Attendant to 221

Also in Auto-Attendant Properties I have selected Return to Auto-Attendant.

FYI we are using BCM 3.7

I have also checked F982 and make sure Attendant Available is checked and an extension entered. Also look in Table 1 and make sure the attendant extension is also entered there.

thank you and Any help appreciated.
Cheers

 

[parkgroup]

I apologize posted in the wrong place

thanks