AA during the day and Foward at night

[carlosmcse]

I have a client that wants AA with CCR prompts during the day and want a manual turn off of the auto-attendant when they close the office by pressing a button on the control set. When they close the office and turn off the AA they want all calls to be forwarded to an external number. I have the AA and CCR tree setup for the DID line 241 on the PRI to answer with 0 rings this works fine during the day How can I accomplish the night forward to be set manual on the control set when they turn off the AA. I was thinking on two different ringing services one Day=AA with CCR and the other Night=AA with CCR and setup external transfer on this CCR using route/pool/line to the night service number they have.

Can this be done if so Can anyone explain how can I setup both Ringing services each answering a different AA and CCR for the same line? I don't anywhere on the Ringing service group where it specefies wnat AA and CCR to play when it's activated.

 

[3Sixty]

You just need to set up 2 CCR trees on for your day service with what ever you want . Then at night set up a CCR tree as a transfer node and put the external number in the system. Then under the greeting table set your time and set the CCR tree 2 for the night service. Make sure you check your transfer ring back timer on the BCM. This will determine how long the call will ring on the external party before bringing it back to mail.

Marshall

http://www.marshallshouse.co.uk

 

[carlosmcse]

I'm soryy if i didn't explain myself on the first post. The above solution is what I already have setup but the costumer wants a munual turn off of day mode to night mode and vice-versa. The problem here is that there's nowhere on the system where i can specify the day CCR anf night CCR on the same line for manual ringing service. or is there another work around for this? So again what the costumer wants is a day AA with CCR that can be turned on/off by pressing a button on a phone and another AA CCR for night ringing that is setup to transfer to an external number. So basically they don't want to use the greeting scedule times they want to do this manually, is this even possible?

 

[3Sixty]

If you set your out of hours as the transfer for night CCR. You can then login in via feature 982 and set the business to close. It will follow the parameter set in your greeting table for out of hours.

Marshall

http://www.marshallshouse.co.uk