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AA call handling using Intuity Audix

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FordMan77

Programmer
Nov 23, 2005
139
US
Working on a Merlin Legend R6 that is networked to a Definity with both system using Intuity Audix as thier VM source. My goal was to get an AA setup for the Legend site. I have this working to a point. I can call the MLN of the Legend and I get the AA and all is well. Works like it should. The issue that I noticed is that when I am dialed into it to make changes, and call the MLN again to contact the customer, I do not get the AA. She answers the call.

Below is a copy of the Non-Local UDP table and also Group Calling. Ext. 9797 is the hunt group on the Definity side for the Audix. If someone would take a look and see what I may be missing it would be greatly appreciated!


NON-LOCAL DIALPLAN



A Range Ptn Dgt Range Ptn Dgt Range Ptn Dgt
A 1) 1500-1599 01 04 18) - 35) -
A 2) 5999-5999 02 04 19) - 36) -
A 3) 7000-7299 01 04 20) - 37) -
A 4) 9000-9599 01 04 21) - 38) -
A 5) 9797-9797 02 04 22) - 39) -
A 6) - 23) - 40) -
A 7) - 24) - 41) -
A 8) - 25) - 42) -
A 9) - 26) - 43) -
A 10) - 27) - 44) -
A 11) - 28) - 45) -
A 12) - 29) - 46) -
A 13) - 30) - 47) -
A 14) - 31) - 48) -
A 15) - 32) - 49) -
A 16) - 33) - 50) -
A 17) - 34) -

A Pattern 1:

A Pool Absorb Other Digits FRL Call type
A 1)6590 00 -------------------- 3 BOTH
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 2:

A Pool Absorb Other Digits FRL Call type
A 1)6590 00 9797---------------- 3 BOTH
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 3:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 4:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 5:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 6:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 7:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 8:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 9:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 10:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 11:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 12:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 13:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 14:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 15:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 16:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 17:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 18:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 19:

A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----

A Pattern 20:
·oO
A Pool Absorb Other Digits FRL Call type
A 1)---- -- -------------------- - -----
A 2)---- -- -------------------- - -----
A 3)---- -- -------------------- - -----
A 4)---- -- -------------------- - -----
A SERVICE OBSERVING INFORMATION


Group # : 470 Group Type : IntegrtdVMI
A Call Distribution Type : CIRCULAR

A PryAnn No. EXT # LABEL
A 1
A 2
A 3
A 4
A 5
A 6
A 7
A 8
A 9
A 10
A Secondary Announcement Ext # :
A Time Between Delay Announcements: 0
A Repeat Secondary Announcement: No

A Message Waiting Station :

A Queue Control Limit: 99
A Calls_in_queue Threshold 1: 1
A Calls_in_queue Threshold 2: 1
A Calls_in_queue Threshold 3: 1
A External Alert ext # :
A Overflow Threshold (#) : 1
A Overflow Threshold (Time): 0
A Prompt Based Overflow Option: No
A Overflow to DGC group # :

A Group Coverage : 30

A Member No. EXT # LABEL
A 1 5999

A LINES :
A NIGHT SERVICE INFORMATION



A OPERATOR 3560 DGCG #:
A STNS : 3560 4645 4600 4658
A LINES : 6801 6802 6803 6804 6838 6840

A Password :

A Current Day : OFF

A Turn off at: Turn on at:
A Sunday : :
A Monday : :
A Tuesday : :
A Wednesday : :
A Thursday : :
A Friday : :
A Saturday : :

A Emergency Allowed List:
A 0)
A 1)
A 2)
A 3)
A 4)
A 5)
A 6)
A 7)
A 8)
A 9)
 
Got it figured out. Had to change some routes in the Intuity and add pool 30 to their VM cover group. Works like a charm!
 
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