AA auto answer brain fart

[Crowtalks]

I'm having a brain fart about the AA in Call Pilot on a BCM.
The customer wants the AA to answer automatically after 4:45 PM. I know I could set it up for, say 4 rings and the attendants will probably catch it during the day. But the customer wants the AA to answer after the first ring after 4:45, and the attendants to answer during the day without having to turn it on and off manually through F982. Anyone know the answer?

 

[atcom]

Setup a ringing service on the BCM with the mode set to auto and put the CP dn in the ring group.

 

[3Sixty]

The way I normally set it up is to set the AA to answer after 12 rings ( That way you hope the call has been answered before the AA kicks in) I always set up the AA to have a greeting and a transfer to extension normally a hunt group just in case. Then set up a night ringing with the call pilot DN as Atcom stated. I normally have someone switch the system manually. I have had problems with the Auto in the past.

Marshall

Hope this makes sense

http://www.marshallshouse.co.uk

 

[Crowtalks]

Thanks