AA Answer Delay When On Night Service

[joshaddison]

Hello,

I have a question for one of the experts out there. I have a merlin legend R7 system with a MLM007. I recently set up an auto-attendent system using day & night menus contolled by the Merlin Legend using both a Night switch and time settings in the phone system.

When the system is in day mode, I have the AA set to delay answering by using another calling group (#771) and overflowing that group to the MLM007 (group 770).

I have the night service configured in the Legend to directly go to group 770 (which answers via AA immediately).

My question to you: Is there a way to slightly delay the Night Service AA (maybe 2-3 rings) AND have the day service delaying a different amount of rings (5-6 rings)?

I think there may be, by setting up another calling group, but I can't figure it out.

I have 4 POTS lines coming in (809, 810, 811, 812). 809-810-811 are all assigned to group 771 (the delay). 812 is a fax line that is assigned directly to 770 (immediate answer - we also use this line the remotely check messages).

I hope this isn't too confusing for you. Any help you could provide would be greatly appreciated!!

Thanks,

Josh Addison

 

[TouchToneTommy]

I haven't tried this, BUT, make one more calling group (772), overflow it to 770, but with a shorter time. Of course, you need to make a mailbox 772 and point it to the Auto Attendnat.

Then, in Night Service settings, instead of sending the lines to 770, send them to 772.

Let us know if that works.

 

[joshaddison]

Thanks for the reply. I'm not sure if this is going to work. I tried it, but it won't let me attach the lines to group 772, because they are already assigned to goup 771.

Am I missing something?


Thanks!

 

[joshaddison]

My mistake, this works perfect. I thought you had to add all your incoming lines to each group - but I just found out that it works without the "lines & pools" tab populated.

Thanks again!!

 

[TouchToneTommy]

Glad it worked! That was my theory, that the lines are assigned to 771 for day mode, but the night service toggle puts them in 772 when NS is on.