A tough one regarding routing on SV8500

[phadobas]

I'm setting up a few IP phones that are located in an office Europe. My PBX is in America. The connection is over a VPN.
I have a remote PRI Gateway over there, which also connects to my phone system via the Internet over a VPN. So if they want to make an external call, I can just route it our via that remote PRI gateway, and it's a local call. So it's all good so far. The trick is this: people there are used to dial '0' to get an outside line, not '9'. In my system, '0' is for the operator. I assume if I were to put those phones in a separate tenant, I could set up a different dial plan for that tenant, but I've never worked with multiple tenant in the system and don't want to do it. Can I still do something with '0' if I already put those phones in their own LOC-ID with ALOCL command?

 

[belevedere]

For just a few phones, it's not worth the effort to create a second tenant group. Plus you would need to do extensive programming for number plan, restrictions, and there is no going back. Many commands in ASYD are usually set to common for all tenants. You would need to break all of that out. For a few phones, I would retrain them to dial 9.

 

[OzzieGeorge]

Not a good idea to try to train a British user to use 9 as there may be repercussions should someone have problems dialing 0000 (0 access code followed by the UK emergency services number). The idea is that you can just keep hitting 0 till you get emergency services.

 

[belevedere]

I am not familiar with the UK emergency set up. However, I would look for another available digit and set that up for outside access. It's still easier than setting up another tenant group.

 

[OzzieGeorge]

The UK uses triple zero as the emergency number and that is why the line access code is zero and you may find it is mandatory (it is a long time since I had to deal with the regulations there). However in the litigious societies we live in these days, can you not see a burns victim (or the family of a fire victim for that matter) suing the backside off a company because they couldn't get through to emergency services due to a non standard line access code?

Set up the new tenant and bite the bullet!

 

[belevedere]

Agreed. Lots of work and what about any peripherals that can or cannot handle tenants? VM, SMDR, ACD, etc.

 

[OzzieGeorge]

The thing is, it isn't a true tenant situation, the tenancy is used solely for number plan difference. The Vm wouldn't need to handle the tenants differently nor would the SMDR or ACD if any of these are fitted. I once on a mine site had to set up a 2400 IMG with 64 tenants. Like you say a lot of work but it wasn't detrimental to any interconnection or operation. The idea was that as construction contractors came on site they had their lines connected to the system and were allocated extensions for use, each contractor was then allocated a different tenancy to keep the phone bills separate. I was on site for 2 weeks and only got 4 done (there were other works as well adding an ISDN circuit and two DMRs), we finished the rest by RDA took ages.