A/R receipt for wrong customer

[johnhugh]

Hello,

we're using Accpac 5.5.
I have an A/R receipt which was receipted to the wrong customer as unapplied cash.
An A/R refund has been entered and the receipt been entered again for the right customer.
Don't I also have to return the customer check under bank transactions for the wrong customer?
But when I try to post the retunr customer check I get an error message, that the receipt has a refund against it.
What do I do now?

 

[Jay Converse]

You should have just returned the check in the first place. Ignore it now.

 

[johnhugh]

Hello tuba,

Thank you for your reply.
So what is the correct procedure to be able to do a receipt for the correct customer?
Return the check and then do a refund entry?
Or just return the check?

Is there a way now to get my wrong receipt out of the bank reconciliation?

 

[Jay Converse]

Yes, return the check, do another receipt. On your bank rec, just clear the receipt, it doesn't matter that it's wrong, because the accounting works out with the refund.

 

[johnhugh]

Thanks tuba. I'll clear the receipt.

 

[johnhugh]

Hi Tuba,

one more thing.
When do I do a refund entry and when do I choose return customer check?
In the scenario above you said to return the customer check.

When I read through the help of the refund entry form it tells me to use it when I want to refund receipts.
What is the difference between refund entry and return customer check?

 

[ettienne]

Refund = you are giving money back to the customer, for example when the customer returns items for a refund.
Return check = you never received the money in the first place because the check was bad.
Now in your case you received the check against the wrong customer, the simplest is to return the check and do another receipt against the correct customer.

 

[Jay Converse]

I would only do a refund if the check/deposit had cleared the bank.

 

[johnhugh]

Thanks a lot for your explanations!