A "Not Responding" Error - Bank Deposit Entry

[Borvik]

This is happening with some regularity so I'm leaning against GP reporting the wrong status to Windows.

The user is attempting to check off the checks that were deposited - and while still doing the checking it goes "Not Responding."

OS: Windows Vista Business
GP: Dynamics GP 10.0

I've just collected a log file and am about to start sifting through it, but thought I'd see if anyone knew anything about this.

Any ideas?

 

[Borvik]

I've been sifting through the log file for a while now - and it's a little puzzling.

The last 80%-85% of the log is identical except for the date/time stamp comments (truncated statement to save space):

/*  Date: 01/16/2008  Time: 9:07:39 
stmt(101642056):*/
SELECT TOP 25 CMRECNUM,sRecNum,CNTRLTYP,DEPOSITED,.....

I went back to the user, and she said here is what happens:
The records aren't in the order of the printout she has so she has to scroll to find the record and mark it. (she was using the scroll wheel on the mouse for scrolling)
After a time the window start scrolling of it's own accord, at which point she waits a little bit before attempting to stop the scrolling - which is the point at which the program goes "Not Responding."

This explanation makes the log more understandable - the automatic scrolling causing SELECT statements to run to display more in the window, which it continues to do until it goes "Not Responding."

This might actually be a mouse issue - I'm going to have her try and do this without using the scroll wheel, and if that works trying different drivers/mice to make this work.

 

[VictoriaYudin]

I have seen this before in all versions of GP, basically, the scrolling gets 'locked' for lack of a better word and GP thinks it is sending a huge amount of requests for data to the server (each request getting 25 records). So the Not responding is a result of it going into an infinite loop of these requests.

Two things I would try to do to alleviate the issue:
1. Teach the user how to change the sorting of the records on the bank rec screen - they can do it by date/number or by type/number and that works for 99% of cases I have seen out there.

2. Get an updated driver for the mouse - it's possible that there is no vista driver for it and the lock wouldn't happen with a mouse that has appropriate drivers.

Victoria
Flexible Solutions, Inc.

 

[Borvik]

I've confirmed the mouse scroll wheel issue. The user was able to succesfully complete their task without the scrolling issue.

The mouse is a generic mouse that is meant to use the default driver - I have since changed the driver from 'HID Compliant' to a more specific one. The user has not yet had the problem (has resumed using the scroll wheel) after that change.